> For the complete documentation index, see [llms.txt](https://pepper-scripts.gitbook.io/pepper-scripts-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pepper-scripts.gitbook.io/pepper-scripts-docs/getting-started/faq-and-troubleshooting.md).

# FAQ & Troubleshooting

### General questions

<details>

<summary>Where do I find my purchased script?</summary>

In the [Cfx.re Portal](https://portal.cfx.re/assets/granted-assets) under **Assets → Granted Assets**, on the Cfx.re account you used at checkout.

</details>

<details>

<summary>Can I customize the scripts?</summary>

Yes. `config/` and `locales/` are open for every script, some also have an open `bridge/`. See **Asset Escrow**.

</details>

<details>

<summary>Which frameworks are supported?</summary>

It depends on the script – see **Server Requirements**.

</details>

<details>

<summary>How do I get the customer role on Discord?</summary>

Use `/verify` on our [Discord](https://discord.gg/6NaFJWKDYu) with your Tebex transaction ID (starts with `tbx-`, found in your receipt).

</details>

<details>

<summary>Can I use my own language?</summary>

German and English are included. Set `Config.Locale` and add your own language file in `locales/`.

</details>

### Troubleshooting checklist

1. Does the resource start **after** all dependencies (`ensure` order)?
2. Are the dependencies up to date (framework, oxmysql)?
3. Was the folder renamed? Use the original name.
4. Does the **server console** or **F8 console** show errors? Copy the full message.
5. Did you restart after changing the config?

### Typical errors

| Message / problem                        | Solution                                                            |
| ---------------------------------------- | ------------------------------------------------------------------- |
| `You lack the required entitlement`      | License key and purchase account don't match – see **Asset Escrow** |
| `No such export ... in resource oxmysql` | oxmysql is missing or starts too late                               |
| Tables missing                           | Import `sql/install.sql` or keep the automatic installation enabled |
| Admin area missing                       | Check the admin permissions on the script's installation page       |

Script-specific problems are covered on each script's **FAQ** page.